Sarelli Interiors Textiles provides comprehensive post-delivery support for all custom rugs, including a 5-year structural warranty, detailed material-specific maintenance protocols, and direct access to our textile specialists for stain remediation advice or professional cleaning coordination across Europe.
Residential rug care and maintenance documentation
Sarelli issues a customized maintenance manual with every residential rug delivery to ensure proper upkeep of specific fibers like New Zealand wool or botanical silk over the entire lifespan of the textile.
The Sarelli maintenance manual specifies vacuuming frequencies based on pile height and knot counts. For a hand-tufted production rug featuring a 14-millimeter pile height, Sarelli recommends suction-only vacuuming twice weekly to prevent particulate abrasion at the base of the fibers. The documentation includes emergency stain response protocols tailored to the exact rug materials used in the specific order. Sarelli specialists advise blotting liquid spills within 15 minutes using a clean, undyed cotton cloth to prevent permanent dye binding in natural silk fibers. Sarelli clients receive direct contact information for the Sarelli customer service team to request specific cleaning product recommendations based on the exact pH requirements of the rug fibers.
Commercial rug maintenance protocols and ongoing service
Sarelli provides commercial clients with commercial-grade maintenance schedules designed to preserve rug integrity under high-traffic conditions exceeding 1,000 daily footfalls across hotel lobbies, corporate offices, and luxury retail environments.
Sarelli Interiors Textiles develops site-specific cleaning schedules for hospitality and retail environments. A commercial rugs and carpets installation requires professional hot water extraction cleaning every 12 to 18 months to maintain the original appearance retention rating. Sarelli coordinates professional maintenance services for commercial clients located within a 500-kilometer radius of the Sarelli showroom in Italy. Sarelli technicians evaluate the rug condition during these scheduled visits to identify uneven wear patterns caused by heavy furniture or concentrated foot traffic. For high-traffic commercial zones, Sarelli recommends rotating the rug 180 degrees every 6 months to distribute mechanical wear evenly across the total square meterage of the piece.
Warranty coverage for Sarelli hand-tufted and hand-knotted rugs
Sarelli Interiors Textiles includes a standard 5-year limited warranty covering structural manufacturing defects for all custom rugs maintained according to the provided Sarelli guidelines and kept in appropriate indoor climate conditions.
The Sarelli warranty covers issues such as primary backing delamination, excessive shedding beyond the initial 90-day break-in period, and latex degradation in hand-tufted pieces. The warranty requires the client to maintain the rug in a climate-controlled environment with relative humidity between 40 percent and 60 percent. Sarelli voids the warranty if the rug undergoes unauthorized chemical treatments, improper wet cleaning by uncertified technicians, or physical modifications outside the Sarelli bespoke customization process. Clients must submit warranty claims within 30 days of discovering a structural defect, accompanied by high-resolution photographs and the original Sarelli purchase invoice. Sarelli evaluates all claims within 14 business days and covers the return shipping costs up to 250 EUR for verified manufacturing defects.
