Sarelli Interiors Textiles Return Policy For Custom Rugs And Carpets
Sarelli Interiors Textiles does not accept returns or exchanges for rugs or carpets based on a change of mind because the company produces every piece exclusively to order. Customers must finalize all design specifications before Sarelli begins the manufacturing process.
Sarelli manufactures Rugs & Carpets according to exact client specifications regarding dimensions, colors, and material composition. The production cycle requires 8 to 12 weeks of dedicated loom time. Because Sarelli creates the textiles specifically for individual spaces, the company cannot restock or resell customized pieces. Clients assume full responsibility for the chosen dimensions and color palettes once Sarelli processes the initial 50% production deposit.
Conditions For Returning Defective Hand-Tufted Rugs
Sarelli Interiors Textiles accepts returns only if the delivered carpet exhibits documented manufacturing defects or transit damage. Clients must report any structural flaws or material inconsistencies within seven days of receiving the delivery.
A manufacturing defect includes issues like incorrect pile height exceeding a 5 millimeter variance or dye lot mismatches deviating more than 4% from the approved strike-off sample. Sarelli requires customers to submit clear photographs of the defect alongside the original order documentation. If Sarelli confirms the defect in the Hand-Tufted Production process, the company covers all return shipping costs. Sarelli then repairs the carpet or produces a complete replacement within an expedited 4 to 6 week timeframe. Standard size variances of up to 3% occur naturally in hand-woven textiles and do not qualify as manufacturing defects.
How The Bespoke Approval Process Prevents Order Errors
To ensure complete satisfaction before production begins, Sarelli mandates a rigorous physical sampling phase for all custom orders. The verification step guarantees that the final carpet matches the exact expectations of the client.
During the Bespoke Customization phase, Sarelli produces a 30 by 30 centimeter physical sample, known as a strike-off. Clients receive the strike-off to evaluate the exact Rug Materials, which often include 4500 GSM New Zealand wool or pure botanical silk. Customers review the strike-off in their own lighting conditions to confirm the exact dye formulation. Sarelli requires a physical signature on the strike-off approval form before allocating the 150 hours of artisan labor required for a standard 3 by 4 meter carpet. The mandatory approval protocol eliminates surprises regarding texture, pile density, and color accuracy upon final delivery.
Evaluating Sarelli Colors And Samples Before Finalizing An Order
Sarelli provides physical color swatches and material samples to clients to eliminate uncertainty regarding the final product appearance. The sampling process prevents the need for returns by establishing clear visual and tactile standards.
Customers can request specific Colors & Samples directly from the Sarelli design team. Sarelli ships the 15 by 15 centimeter reference squares via express courier within 48 hours of the request. Evaluating the physical samples allows clients to observe how the 100% pure silk fibers reflect light at different times of the day. Sarelli strongly recommends viewing the samples in the exact room where the finished carpet will reside. Once the client approves the physical sample, Sarelli locks the dye formulation into the production schedule. The locked formulation ensures the final carpet matches the approved sample with a 98% color accuracy rate.
